Notification Preferences
You decide which kinds of notifications reach you. Your preferences are organized into four simple groups. Turning a group off quiets it just for you — everyone else on your team keeps getting it.
This page explains where to find your preferences, what each group covers, and one important rule: your personal settings can only mute — they can never turn a notification back on that your organization has switched off.
Where to find your preferences
- Click Settings at the bottom of the sidebar.
- In the menu on the left, under Account, click Notifications.
The section opens with a Notifications card. Its first line explains what the switches do:
"Choose which notification groups you receive. Turning a group off silences it just for you — your tenant's defaults still apply to everyone else."
:::info Who can change them Notification preferences are personal, and everyone can see this section — you do not need to be an administrator. Changing the switches needs a permission that the Member, Executive and Admin roles have by default. If your role does not include it — for example the Restricted role — the switches are shown but disabled, and you cannot change them. Ask your administrator if you need this. :::
The four notification groups
Each group is a simple on/off switch. On means you receive that group in both the bell and your email. Off means it is silenced for you in both places. All four groups start On.
| Group | What it covers |
|---|---|
| Task Activity | Assignment, completion, cancellation and approval notifications |
| Comments & Mentions | Task comment and @mention notifications |
| SLA & Reminders | Approaching deadlines, SLA warnings/breaches, escalations |
| Process & Requests | Process completion and service request notifications |
The full list of events in each group — including the notifications about blueprint steps — is on Notifications Overview.
:::tip Group, not one-by-one You switch whole groups on or off — not each individual notification type. For example, turning off Comments & Mentions stops both task comments and @mentions together. :::
Turning a group off
- Open Settings → Notifications.
- Use the switch next to a group to turn it off (or back on).
- A Save button appears at the top right of the card once you make a change. Click it to keep your choice — it shows Saving... while it works.
- When it finishes, you'll see a "Notification preferences saved" confirmation.
Turning a group off stops both its bell notifications and its emails for you. Turning it back on starts them again.
The Save button only shows up after you change a switch. If you haven't changed anything, there's nothing to save. If you leave the section without saving, your change is not kept.
The one important rule: you can only mute
Your personal preferences can only make you receive less, never more.
- If a group is on for your organization, you may turn it off for yourself.
- If your administrator has turned a group off for the whole organization, you cannot turn it back on for yourself.
In other words, your switches are a personal mute. They sit on top of your organization's defaults and can only quiet a group further — they can never re-enable one that has been switched off for everyone.
:::caution Some alerts always come through Two kinds of alert are always delivered, whatever your switches say: cross-department requests that need a manager's approval, and workflow approvals — the "Your approval is needed: …" request and its reminder. Someone is waiting on your answer in both cases, so they cannot be muted. See Always delivered. :::
What if I stop receiving notifications I expected?
- Check your groups. Open Settings → Notifications and make sure the relevant group is switched on.
- Ask your administrator. If a group is on for you but you still don't receive it, your organization may have turned that group off for everyone. Only an administrator can turn it back on organization-wide.
You can also ask the assistant to show your notifications — for example, task assignments, new comments, SLA alerts, mentions, and reminders.
Related pages
- Notifications Overview — how notifications reach you, and what triggers them.
- The Notification Bell — reading and clearing your in-app notifications.
- Account Settings — the other sections of the Settings page.