General FAQ
Answers to the most common questions about what Arketic AI is, who it is for, and how to get started. Looking for something more specific? See the Chat & Assistants, Tasks & Projects, Documents, and Account & Access FAQs.
What is Arketic AI?
Arketic AI is an enterprise AI platform that helps your team work smarter with AI-powered assistants, task management, document intelligence, and process automation. You describe what you need in plain language, and the platform helps you get it done.
Who is Arketic AI for?
It is designed for organizations that want to increase productivity while keeping all of their data on their own dedicated servers. It is built for everyday business users — employees and managers — not just technical teams.
What can I do with Arketic AI?
From the moment you sign in, you can:
| Feature | What it's for |
|---|---|
| New Chat | Ask questions and get work done through a conversation with the AI. |
| Assistants | Choose a specialized assistant for a task, or use the general Arketic AI assistant. |
| Tasks | Create, track, and complete work items with clear done-conditions and deadlines. |
| Projects | Group related work and conversations, and share them with project members. |
| My Documents | Upload and store your files so the AI can read and reference them. |
Tasks is part of your organization's package, so it appears in the menu only when the package includes it.
Some areas — such as building assistants, workflows, and organization settings — are open to administrators by default. Your organization can also give them to other people through a custom role. See Account & Access for who can see what.
Do I need technical skills to use it?
No. Arketic AI is designed for everyday business users. You interact through natural language — just type what you need. There is nothing to install and no code to write.
The fastest way to start is the New Chat button. Type your question the way you would explain it to a colleague, and the AI takes it from there.
How do I get an account?
Accounts are created by your organization's administrator. There is no public sign-up — your administrator invites you and gives you a one-time activation code, which you use to choose your own password. If you do not have an account yet, contact your administrator. See Account & Access for details.
Can I use Arketic AI on my phone?
Yes. The platform works in mobile browsers, with a menu that opens and closes to fit smaller screens. For the best experience — especially for building tasks, projects, and documents — a desktop or laptop is recommended.
Is my data safe?
Yes. Your organization runs on isolated, dedicated servers. Your data is encrypted and is never shared with other organizations. See Data Privacy to learn more.
What languages does the AI support?
The AI can understand and respond in multiple languages, including Turkish and English. You can write to it in the language you are most comfortable with.
The interface itself — menus, buttons and messages — is available in English and Turkish. Each person picks their own under Settings → Language; see Account Settings.
How do I get help if something is not working?
Work through these in order:
- Ask inside the app. Open Help & Support at the bottom of the sidebar, or press
?. Type your question and the help assistant answers from this documentation and shows the pages it used. The same page has written answers to common questions and shortcuts to the screens you can reach. See Help & Support. - Check the Troubleshooting FAQ, which covers the most common issues and quick fixes.
- Contact your organization administrator if the problem continues. They can check your account, resolve access issues, and help with anything that requires an administrator.
The help assistant can't see your workspace, your files or your conversations, so your administrator is your first point of contact for account, sign-in, and access questions. A forgotten password is something you can fix yourself: use Forgot your password? on the sign-in screen. See Account & Access.