Documents FAQ

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What file types can I upload? PDF, Word, Excel, PowerPoint, images, audio, CSV, HTML, JSON, Markdown, and ZIP. See Supported Formats.

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What is the difference between My Documents and Knowledge Base? My Documents is your personal storage. Knowledge Base is organization-wide, managed by admins. See Knowledge Base.

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Can the AI read images? Yes. Images are processed with OCR (text recognition). The AI extracts any text found in the image.

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Can the AI transcribe audio? Yes. Audio files are automatically transcribed to text. You can then search and ask questions about the content.

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What are access levels? Five levels controlling who sees a document: Personal, Team, Department, Organization, Confidential. See Access Levels.

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Can I change access level after uploading? Yes. Open the document and change its access level. The change takes effect immediately.

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Are chat attachments saved to My Documents? No. Chat attachments are separate. Upload to My Documents if you want to keep files permanently.

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Is there a file size limit? Yes, limits are set by your administrator. Try compressing large files before uploading.