Access Levels

Arketic uses a 5-level access system so documents are only visible to the right people.

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The 5 Levels

Level	Who Can See	AI Behavior
Personal	Only the uploader	AI references it only in that user's chats
Team	The uploader's team	AI uses it for team members
Department	Everyone in the department	AI uses it for department questions
Organization	All employees	AI can reference it for anyone
Confidential	Authorized users only	AI uses it only for authorized users

info

When uploading to the Knowledge Base you choose from Personal, Department, Organization, or Confidential. The Team level is applied by changing a document's level after upload.

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How It Works in Practice

• Department policy uploaded as Department for IT → all IT members can find it; the AI cites it when IT members ask
• Company handbook as Organization → everyone can find it; the AI uses it for policy questions from anyone
• Financial report as Confidential → only authorized users see it; others asking about financials get nothing from it

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Changing a Document's Level

1. Open the document in the Knowledge Base
2. Click Change next to its permission
3. Pick the new level (all five available; for Department, also pick the department)
4. Save

Changes take effect immediately.

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Important Rules

caution

• Access levels can't be bypassed — the AI strictly follows them
• A user never sees documents above their access — even through AI answers
• Changes apply instantly — restricting a document immediately removes others' access

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Who Can Change Levels

Action	Member	Admin
Set level on own uploads	✅	✅
Change level on any document	❌	✅

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Tips

• Start restrictive, broaden later — safer than the reverse
• Review levels periodically as teams change
• Use Confidential sparingly — only for truly sensitive material