Dashboard
The Dashboard is your at-a-glance view of what is happening across the workspace: how many people are set up, how much the AI is being used, and what happened most recently.
You will find it in the sidebar as Dashboard. The page header reads Dashboard with the subtitle Overview of your workspace activity.
:::info Who can see this page The Dashboard is available to Admins and Executives. If you open it without those permissions, you see an Access Denied card explaining that you need admin privileges to view the page. :::
Stat cards
Four cards sit at the top of the page, always in this order. Each one shows a single number that counts up when the page loads.
| Card | What the number means |
|---|---|
| Total Users | The total number of people with an enabled account in your organization. |
| Conversations | The total number of AI conversations in your workspace. |
| Knowledge Base Documents | The total number of documents in your knowledge base. |
| AI Assistants | The number of assistants currently available in your workspace. |
:::caution "Total Users" is not "active users" Total Users counts every enabled account — everyone who can sign in. It is not a count of who is online right now, and not a count of who used Arketic recently. Deactivated accounts are not included.
If you want to know how many people actually used the platform in a period, use the Active Users card on the Analytics page instead. :::
Date windows for the stat cards
All four cards are running totals. They are not limited to a week, a month, or any other date range, and they do not change when you switch the chart toggle further down the page.
| Element | Date window |
|---|---|
| Total Users | No date window — the current total |
| Conversations | No date window — the all-time total |
| Knowledge Base Documents | No date window — the current total |
| AI Assistants | No date window — the current total |
:::tip Looking for period-based figures? Numbers that compare one period against another — such as change vs the previous period, or new users this period — live on the Analytics page, which has a Last 7 Days / Last 30 Days / Last 90 Days selector. :::
Quick Actions
Under Quick Actions there are three shortcut buttons to the places admins go most often.
| Button | Takes you to |
|---|---|
| Upload Document | The Knowledge Base, where you can add documents |
| View Analytics | The Analytics page |
| Manage Departments | The Departments page |
Charts
Two charts sit side by side below Quick Actions.
Usage Trend
Shows how many conversations happened per day, so you can see whether usage is climbing, flat, or dropping.
- The subtitle tells you the window in use: Conversations per day - Last 7 days or Conversations per day - Last 30 days.
- A small toggle in the top-right corner switches between 7 days and 30 days.
- The page opens on 7 days.
- On the 7-day view the horizontal axis is labelled with day names; on the 30-day view it is labelled with dates.
- If there are no conversations in the selected window, the chart shows No data available.
:::note The toggle only affects this chart Switching between 7 days and 30 days changes the Usage Trend chart only. The stat cards, the Assistant Usage chart, and Recent Activity stay the same. :::
Assistant Usage
Shows which assistants people actually talk to, as a share of all conversations.
- The subtitle reads Distribution by assistant.
- A ring chart is paired with a legend listing the top four assistants and each one's percentage.
- If more assistants are in use, the remainder are grouped into a single Other row in the legend.
- The middle of the ring shows the total number of conversations behind the chart. Large totals are shortened (for example,
1.2k). - This chart covers all conversations to date — it is not limited to 7 or 30 days.
- If no assistant has been used yet, the chart shows No assistant data yet.
:::note When a chart cannot load If a chart's data fails to load, a short "could not load" message appears in its place rather than an empty chart. That way an outage is never mistaken for genuinely zero activity. Reload the page to try again. :::
Recent Activity
The Recent Activity feed at the bottom of the page lists the latest things that happened across your workspace. Its subtitle reads Latest updates across your workspace.
Each row shows an icon, a title, a short description, and how long ago it happened.
| Activity title | What it records |
|---|---|
| User Login | Someone signed in |
| Chat Activity | Someone had a conversation with an assistant |
| Document Upload | A document was added |
| New User | A new account was created |
When the person behind an activity is known, their name is shown at the start of the description.
How the time is shown
Times are relative, not exact timestamps:
| You see | It means |
|---|---|
| Just now | Less than a minute ago |
| X minutes ago | Within the last hour |
| X hours ago | Earlier today |
| Yesterday | The previous day |
| X days ago | Anything older |
Seeing more activity
- The feed starts with the 5 most recent items.
- Select View all activity to expand the feed. The subtitle changes to show how many items you are looking at out of the total.
- If more items remain, select Load more to bring in the next batch.
- Once everything is on screen, the feed shows All activities loaded.
If nothing has happened yet, the feed shows No activity yet.
If the page does not load
| What you see | What to do |
|---|---|
| A loading spinner filling the page | Wait a moment — the page is fetching your figures. |
| An An Error Occurred card with a Try Again button | Select Try Again to reload the page. If it keeps failing, contact your administrator. |
| An Access Denied card | Your role does not include Dashboard access. Ask an admin if you need it. |
Tips
- Check it weekly. A quick look at the Usage Trend chart is the fastest way to spot a change in direction.
- Read the trend, not just the total. The Conversations card only ever goes up, because it is an all-time total. Growth or decline shows up in the Usage Trend chart.
- Watch for a drop in daily conversations. It can mean people are struggling to get useful answers, or that a change confused them.
- Look for unused assistants. An assistant that barely appears in Assistant Usage may need clearer instructions, better documents, or simply more promotion to the team.
- Use Recent Activity as a sanity check. Steady logins and uploads are a good sign that the platform is part of daily work.
Related pages
- Analytics — period-based figures, department breakdowns, and CSV export
- Departments — set up the departments that appear in reporting
- Users — add, edit, and deactivate the accounts counted in Total Users
- Uploading Documents — grow the knowledge base your assistants draw on