Departments
Manage your company's departments and teams — their structure, managers, working hours, and which assistants they can use. Admin access required.
The Departments Page
Go to Organization → Departments.
- Search departments by name
- Add Department — create a new department or team
- Department cards — each shows a Department or Team badge; drag cards to reorder them
- People panel — browse members grouped by department, with the manager marked
- Quick Overview — totals for Departments, Members, Teams, and Sub-departments
- Needs attention — a banner flags departments with no manager; click Review to fix them quickly
Creating or Editing a Department
Click Add Department (or open a card and choose Edit Department). Fields:
| Field | Description |
|---|---|
| Name | The department name (e.g. Engineering) |
| Description | A short summary (optional) |
| Type | Department or Team |
| Parent Department | Nest it under another unit, or leave as Top Level |
| Manager | The person who leads it |
| Allowed Assistants | Which assistants this department can use |
| Working Hours | Start/end times and working days |
Departments can be nested to any depth (e.g. Company → Engineering → Frontend). A Department can't be placed under a Team.
Teams
A Team is a kind of department for smaller working groups. Create one by setting Type to Team in the department form. Teams appear with a Team badge and count toward the Teams total in the Quick Overview. You can also assign people to teams when inviting or editing a user.
Working Hours (SLA)
Each department has working hours — start and end times plus working days (Monday–Friday, 09:00–18:00 by default).
These hours are used for SLA calculations: time outside working hours doesn't count against a task's SLA timer. Set them to match when the department actually works.
Organization-wide Assistants
Some assistants should be available to everyone, regardless of department. On the Departments page, the Organization-wide Assistants card lists these and lets an admin Manage them.
- Organization-wide assistants are available to all departments
- Allowed Assistants (set per department) add extra assistants for that department only
Department Detail
Click a department card to open its detail view: members, sub-departments, teams, assigned assistants, and its manager. You can drill into sub-units and step back with Back, or use Edit Department / Delete.
Deleting a Department
- Open the department
- Click Delete and confirm
Deleting a department also removes its sub-departments. Reassign members first so they don't lose access to department-scoped features.
Tips
- Mirror your real structure — the hierarchy should match how your company works
- Assign a manager to every department — use the Needs attention banner to catch gaps
- Set working hours accurately — they drive SLA timing on tasks