Notifications
Stay informed about task assignments, approvals, SLA warnings, and other important events happening in your organization.
What Triggers Notifications
| Event | Who Gets Notified | Urgency |
|---|---|---|
| Task assigned to you | The assignee | Normal |
| Someone comments on your task | Task participants | Normal |
| @mention in a comment | The mentioned person | Normal |
| Approval needed | The approver (manager/admin) | High |
| SLA warning (75% time used) | The task assignee | Warning |
| SLA violation (deadline missed) | Assignee + manager | Critical |
| Blueprint step assigned | The step assignee | Normal |
| Access request approved/denied | The requester | Normal |
| Deadline approaching | The task assignee | Warning |
| Task status changed | Task participants | Normal |
Notification Channels
You receive notifications through two channels simultaneously:
In-App Notifications
- Appear inside the Arketic AI platform
- Look for the notification icon in the interface
- Unread notifications are highlighted
- Click a notification to go directly to the related task or page
Email Notifications
The same events are also sent to your registered email with:
- Company-branded design — matches your organization's look
- Color-coded urgency — green (normal), yellow (warning), red (critical)
- Quick links — click to open the task or page directly
- Summary information — you can see the key details without opening the platform
info
You receive both in-app and email notifications by default. You can customize which ones you receive in Settings.
Managing Your Notification Preferences
- Go to Settings (click Settings in the sidebar or your avatar → Settings)
- Find the Notification Preferences section
- Toggle on/off for each notification type:
- Task assignments
- Comments and mentions
- Approval requests
- SLA warnings and violations
- Blueprint step assignments
- Save your changes
tip
Recommended: Keep SLA and Approval notifications enabled — these are time-sensitive and missing them can delay your team.
Notification Timing
| Type | When It Arrives |
|---|---|
| Task assignment | Immediately when assigned |
| Comments | Immediately when posted |
| SLA warning | When 75% of the SLA time is used |
| SLA violation | When the SLA deadline passes |
| Approval request | Immediately when task is submitted for review |
| Deadline reminder | Before the task due date |
Troubleshooting
| Problem | Solution |
|---|---|
| Not receiving any notifications | Check Settings → Notification Preferences are enabled |
| Not receiving emails | Check your spam/junk folder; verify your email in Profile |
| Too many notifications | Disable non-critical types in Settings |
| Notification links not working | Try refreshing the platform; the item may have been deleted |