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Approvals

Some work needs a manager's sign-off before it's considered finished. Arketic handles approvals in a few places.

1. Approval as a Completion Condition​

A task can have an Approval completion condition. When you've done the work, a reviewer opens the task and clicks Approve or Reject on that condition. The task can't be marked Done until it's approved. See Completion Conditions.

2. Tasks Pending Approval​

When you mark a task Done and it requires approval, it moves to Pending Approval instead of Done. The card shows an Approval badge, and the status stays locked until the approval workflow resolves it.

  • If approved → the task completes
  • If rejected → it returns for more work

3. Service Request Approvals​

Requests sent to a department can require approval before work starts. A manager or admin sees Approve / Reject on the request; rejecting asks for a reason. See the Requests tab under Tasks.

For Reviewers​

You'll be notified when something needs your approval. To find pending approvals:

  • Check your notifications
  • Look for the Approval badge on cards
  • Managers and admins can review from the Dashboard

When rejecting, add a reason so the assignee knows what to fix.

Tips​

  • Managers: review promptly — delayed approvals block your team and affect timing
  • Assignees: add a comment explaining what you did before submitting — it speeds up review
  • Check notifications regularly — approval requests are time-sensitive