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Creating Service Requests

Service requests let you ask another department for help — IT equipment, HR paperwork, facility needs. Requests live in the Requests tab under Tasks.

Submitting a Request​

  1. Go to Tasks → Requests
  2. Click New Request
  3. Choose a request type — shown as "Type (Department)". A hint tells you who will handle it (a specific person, or the department's manager)
  4. Enter a Title and Description
  5. If the type has a form, fill in the Additional details fields
  6. Click Submit
tip

You can also create requests through chat: "Submit an IT request for a new monitor" — the AI shows a confirmation card before anything is created.

Request Types​

Each department defines the request types it accepts — for example IT: Equipment, Software access; HR: Leave request, Document request. Some types include a short form so the department gets the details it needs up front, and some require manager approval before work starts.

If no types are available, contact your department manager to set them up.

After Submitting​

  • Your request appears under My Requests with its status
  • If the type requires approval, it starts as pending approval
  • You're notified as it progresses
  • Open it anytime to add comments or answer questions

See Managing Requests for statuses and tracking.