Reports
The Analytics page gives you organization-wide usage insights and trends: how much your teams are chatting with assistants, which assistants get used the most, and how activity is spread across departments.
Available to Admins and Executives by default. Your organization can also give it to other people through a custom role — see Roles & Permissions.
:::info Two different screens Analytics and Dashboard are separate pages with separate sidebar entries. The Dashboard is a quick overview of your workspace. Analytics is the deeper, date-filtered view you can export. :::
Opening the Analytics page
Click Analytics in the sidebar.
The page header shows the title Analytics and the subtitle "Organization usage insights and trends".
Header controls
Three controls sit at the top right of the page, in this order:
| Control | What it does |
|---|---|
| Date range dropdown | Sets the period for the stat cards and the daily-conversations chart |
| Refresh button (a circular arrow icon, no text) | Reloads every section with the latest data |
| Export Report | Downloads everything on screen as a CSV file |
Choosing a date range
The dropdown shows a calendar icon and your current selection. Click it to open the list.
| Option | Notes |
|---|---|
| Last 7 Days | Short-term view, good for spotting a sudden change |
| Last 30 Days | Default — the balanced view for monthly reviews |
| Last 90 Days | Long-term view, best for adoption trends |
When you pick an option, the stat cards and the Usage Over Time chart reload for that period. Close the dropdown without choosing by clicking outside it or pressing Esc.
:::note What the date range does not change Most Used Assistants, Department Breakdown and Usage by Department are not filtered by the date range. They always cover all conversations to date. :::
The comparison badges on Total Conversations and Avg. Response Time always compare your selected period against the period immediately before it. So with Last 30 Days selected, the change percentages compare the last 30 days against the 30 days before them.
Refreshing the data
Next to the date range there is a small refresh button — a circular arrow icon with no text label.
- Click it to reload every section at once: the stat cards, all the charts, and the department table.
- While the data is loading, the icon spins and the button is temporarily disabled.
Use it when a busy morning has just finished and you want the figures to reflect the very latest activity, without leaving and re-entering the page.
Refresh keeps your current date range. It reloads the same period with fresh data — it does not reset your selection.
Stat cards
Four cards sit above the charts. Each one shows a number for the selected period, a small badge and a short note under the number.
| Card | What the number means | Badge and note |
|---|---|---|
| Total Conversations | Conversations started during the selected period | An up or down arrow with a percentage, and the note "vs last period". Green when it went up, red when it went down |
| Active Users | People with an enabled account who started at least one conversation during the period — genuine usage, not just accounts that exist | When new accounts were created during the period, a green +N badge shows how many. The note reads "new this period" |
| Documents Used | Documents that were added or changed during the period. Pages collected from website sources are not counted | When new documents were added during the period, a green +N badge shows how many. The note reads "this period" |
| Avg. Response Time | Average time between a person's message and the assistant's reply, shown in min (minutes, to one decimal) | A percentage change with an arrow, and the note "faster response" or "slower response". Getting faster is shown in green |
:::tip Reading Avg. Response Time For this card, down is good. A downward arrow in green means replies are arriving faster than in the previous period. :::
Charts and tables
Below the stat cards there are four sections.
| Section | Sub-heading | What it shows |
|---|---|---|
| Usage Over Time | Daily Conversations | A chart of how many conversations happened on each day of the selected period |
| Most Used Assistants | Assistant Usage Distribution | Your top 5 active assistants as horizontal bars, each with its share of all conversations as a percentage |
| Department Breakdown | Conversations by department | A donut chart of the top four departments, with the rest grouped as Other. The centre shows the total number of conversations |
| Usage by Department | — | A table with one row per department, busiest first |
The Usage by Department table
| Column | What it shows |
|---|---|
| Department | The department name, with a colour dot |
| Users | How many people with an enabled account are in that department |
| Conversations | How many conversations that department had |
| Top Assistant | The assistant that department uses most. Shows - if there is not one yet |
| Avg. Session | Average length of a conversation in that department, from its first message to its last, in min (minutes) |
If a section has nothing to show, it says so directly — for example "No data available", "No assistant data available" or "No department data available".
Comparing the Usage by Department rows is the quickest way to see which teams have adopted Arketic and which need a nudge. If one department has a high conversation count and a clear Top Assistant, that assistant is often worth recommending to the others. See Departments to review how your teams are set up.
Exporting a report
Click Export Report in the header to download everything currently on screen as a CSV file. You can open it in any spreadsheet app.
While the file is being prepared, the button label changes to Exporting....
The file is named after the period and the day you exported it, for example analytics-report-30days-2026-07-23.csv.
The file starts with a title line that names the period and a line with the date it was generated. Four sections follow:
| Section in the file | Columns |
|---|---|
| OVERVIEW | Metric, Value, Change — the four stat cards |
| DAILY CONVERSATIONS | Date, Count |
| ASSISTANT USAGE | Assistant, Conversations, Percentage |
| DEPARTMENT USAGE | Department, Users, Conversations, Top Assistant, Avg Session (min) |
The section names and column headings in the file are always in English, whatever your interface language is.
The export reflects exactly what is on screen. If you want the stat cards and daily conversation figures to cover a particular period, set your date range before clicking Export Report. If there is no data at all on the page, the button stays disabled.
Privacy
The page ends with a privacy note:
"All analytics data is aggregated and anonymous. Individual user activity is not tracked or stored to ensure privacy and compliance."
In other words, Analytics tells you how your organization and your departments are using Arketic. It never shows what any one person asked or said.
When something does not load
| What you see | What it means | What to do |
|---|---|---|
| A spinner over the whole page | The page is still loading | Wait a moment |
| "Failed to load analytics data" with a Try Again button | Nothing could be loaded | Click Try Again |
| An amber banner at the top of the page that starts with "Some data could not be loaded." | Part of the page loaded and part of it failed. Any — or blank you see is missing data, not a real zero | Click Try Again in the banner, or use the refresh button in the header |
| "Failed to load data" inside a chart | Only that chart failed | Use the refresh button in the header |
| "Failed to load department data" with a Try Again link inside the department table | Only that section failed | Click Try Again to reload just that section |
| An Access Denied card with the message "You need admin privileges to view this page." | Your role does not include Analytics | Ask your administrator if you need it |
Tips
- Review monthly. Look for trends over Last 30 Days or Last 90 Days rather than reacting to a single quiet day.
- Refresh before you present. Click the refresh icon right before a meeting so the numbers on screen are current.
- Compare departments. Share what heavy adopters are doing with the teams that are slower to pick it up.
- Export for meetings. The CSV makes it easy to drop adoption progress into a slide or a spreadsheet.
- Follow up on Most Used Assistants. If one assistant dominates, check whether the others need better descriptions or wider access — see Browsing Assistants.
Related pages
- Dashboard — the at-a-glance workspace overview
- Departments — how the departments in these reports are defined
- Performance — task and workload performance reporting