Performance
The Performance tab turns your task activity into a report — so you can see how work is flowing, who is carrying the load, and where things are getting stuck.
Everyone has this tab. What you see inside it depends on your role: members see their own numbers, managers see their departments, and admins see the whole organization.
Where to Find It
Go to Tasks → Performance.
Understanding Your Scope
Under the Performance heading there is a short subtitle. It tells you exactly how much data you are looking at.
| Subtitle | What it means |
|---|---|
| Your personal performance | You are seeing only your own tasks |
| Your departments performance | You are seeing the departments you manage |
| Tenant-wide performance overview | You are seeing the whole organization |
You never have to guess whose numbers are on screen. Read the subtitle first — every card, chart and table below it follows that same scope.
Filters and Actions
The controls sit at the top right of the page.
| Control | What it does | Who sees it |
|---|---|---|
| Department dropdown | Narrows the whole report to a single department. Choose All accessible departments to go back to everything you can see | Managers and admins |
| Range dropdown | Sets the reporting period: Last 7 days, Last 30 days, or Last 90 days | Everyone |
| CSV button | Downloads the report as a CSV file ("Export this report as CSV") | Everyone |
- The Range dropdown starts on Last 30 days.
- The Department dropdown lists only the departments you are allowed to see. Members don't get this dropdown, because their report is already limited to their own work.
- Changing the range or the department updates every card, chart and table on the page at once.
Compare the same section across two ranges. If Last 7 days looks much worse than Last 90 days, something changed recently — that's usually where to start looking.
Exporting to CSV
Click CSV to download the report you're currently looking at. The file contains the same sections you see on screen — key metrics, status and priority breakdowns, departments, users, the weekly trend and the slowest tasks — and it respects the range and department filter that are active.
Open it in your spreadsheet tool to build your own pivot tables, share it in a review meeting, or keep a monthly archive.
Key Metrics
Five summary cards sit under the filters.
| Card | What it counts |
|---|---|
| Active Tasks | Tasks that are currently open |
| Overdue | Tasks past their deadline |
| Completed Today | Tasks finished today |
| Avg Completion | Average time it takes to finish a task |
| SLA Compliance | The share of tasks finished within their target, as a percentage |
Where there isn't enough data to calculate a value yet, a dash (—) is shown instead of a number. A dash means "nothing to measure in this period", not zero.
Task Status
Shows the current distribution of tasks across statuses, within your scope.
- A single stacked bar gives you the shape at a glance.
- Below it, a colour-coded legend lists each status with its count and its share as a percentage.
- If there are no tasks in scope, it simply reads No tasks.
Use it to spot pile-ups: a wide In Review band usually means work is finished but waiting on someone.
Priority Distribution
One row per priority level — Low, Medium, High, Critical — showing a bar for the number of tasks plus the average completion time for that priority.
If your Critical tasks take longer on average than your Medium ones, priority isn't driving the order work actually gets done. That's worth a conversation with the team.
Bottleneck Departments
Managers and admins only. A short table ranking the top 5 departments by average completion time — the slowest first.
| Column | Meaning |
|---|---|
| # | Rank, slowest first |
| Department | The department name |
| Avg Completion | Average time to finish a task there |
| Completed | How many tasks were finished |
| Overdue | How many are past their deadline |
If there aren't enough finished tasks to rank anything, the section shows Not enough data.
Department Performance
Managers and admins only. Two panels side by side, covering the range you selected.
Completed Tasks — a bar chart comparing how many tasks each department finished.
Department Detail — a table with the full picture:
| Column | Meaning |
|---|---|
| Department | The department name |
| Completed | Tasks finished in the range |
| Avg Time | Average time to finish |
| Active | Tasks currently open |
| Overdue | Tasks past their deadline — highlighted in red when above zero |
User Performance
A per-person table. Managers and admins see everyone in scope; members see only their own row (the section is titled Your Performance in that case).
| Column | Meaning |
|---|---|
| User | The person's name |
| Active | Tasks currently open |
| Completed | Tasks finished in the range |
| Avg Time | Average time to finish |
| Overdue | Tasks past their deadline — highlighted in red when above zero |
Drill Down Into a Person
Click any row to expand it. The arrow on the left turns downwards and a detailed breakdown opens underneath, covering the same date range.
Summary stats
| Stat | Meaning |
|---|---|
| Active | Tasks currently open |
| Completed | Tasks finished |
| Overdue | Tasks past their deadline |
| SLA on-time | Tasks finished within target |
| SLA breached | Tasks that missed their target |
| Avg time | Average time to finish |
| Median time | The typical case — half were faster, half slower |
| p90 time | The slow end — 9 out of 10 tasks were finished faster than this |
By Priority — the same timing story split by priority, with Count, Avg, Median and p90 for each of Low, Medium, High and Critical.
Recent Tasks — the most recently finished tasks for that person, listing the task, its Priority, Elapsed time, Target time and the Completed date. Tasks that went over target are highlighted in red. If the person finished nothing in the period, it reads No resolved tasks in this date range.
Click the row again to collapse it.
Avg time alone can be misleading — one very slow task drags it up. Compare it against Median time: if the average is far higher than the median, you have a few outliers rather than a general slowdown. Look at p90 time to see how bad those outliers get.
Trend
A line chart of the last 4 weeks, plotting Opened against Completed, with a legend under the chart.
- The two lines moving together means the team is keeping up with incoming work.
- Opened consistently above Completed means the backlog is growing.
Slowest Tasks
The tasks that exceeded their target by the most — the fastest way to find where work is actually getting stuck.
| Column | Meaning |
|---|---|
| Task | The task title |
| Department | Which department it belongs to (managers and admins only) |
| Status | Where the task is now |
| Target | The time it was supposed to take |
| Elapsed | The time it actually took |
| Over | How far past target it went |
Targets come from the task's own time tracking. See Time Tracking for how a target is set and why only business hours count.
When There's No Data
If nothing has happened in the selected period, the page shows No performance data for this period yet. with a hint to complete some tasks.
Try widening the Range, or clearing the Department filter back to All accessible departments.
Tips
- Review weekly, not daily. Use Last 30 days for decisions and Last 7 days to check whether a recent change helped.
- Watch SLA Compliance. A steady drop usually points at workload or a broken step in the process, not at individuals.
- Start with Slowest Tasks. It names the specific tasks that are hurting your averages, so you can open them and see what happened.
- Export before a review. Download the CSV with the exact range you want to discuss, so everyone reads the same numbers.
- Fix the target, not just the task. If everything is over target, the estimates may be wrong. See Creating Tasks for estimated hours and dates, and Task Settings for business hours.
Related Pages
- Task Management Overview — all the tabs and what they're for
- Time Tracking — how targets, elapsed time and SLA status are calculated
- Kanban Board — the day-to-day view behind these numbers
- Task Settings — business hours and department columns