Account & Access FAQ
Answers to the most common questions about signing in, your password, your profile, and what you can and can't see. If your question isn't here, your organization administrator is the fastest way to get help.
Getting an account
How do I get an account?
Your organization administrator creates your account and invites you with login credentials — your email and an initial password. There is no public sign-up: Arketic accounts are always set up for you by an admin.
If you land on the sign-in screen without an account, you'll see a note that reads "Don't have an account? Contact an Administrator." That's your cue to reach out to your admin.
Once you're in, it's a good idea to change your initial password to one only you know. See Can I change my password? below.
Passwords
I forgot my password. What do I do?
Contact your administrator and ask them to reset it. There is no self-service "Forgot password" link on the sign-in screen, so a reset always goes through your admin.
Can I change my password?
Yes. Your password lives on your Profile, inside the Settings area:
- Open Settings, then go to the Profile tab.
- Find the Password card and click Change.
- Fill in Current Password, New Password, and Confirm New Password. The Current Password and New Password fields have a show/hide (eye) toggle so you can check what you typed.
- Click Save.
Your new password must meet all of these rules:
| Requirement | Detail |
|---|---|
| Length | At least 10 characters |
| Uppercase | At least 1 uppercase letter (A–Z) |
| Lowercase | At least 1 lowercase letter (a–z) |
| Number | At least 1 digit (0–9) |
| Special character | At least 1 special character (for example ! ? @ #) |
In the sidebar, the Settings item may currently show a "Soon" label and might not open for you. If you can't reach Settings to change your password, ask your administrator to point you to it or to reset your password for you.
See also Profile settings.
My account is locked. What happened?
After several failed sign-in attempts in a row, your account is temporarily locked to protect it. When this happens, the sign-in screen shows a message — "Your account is locked — Try again in MM:SS" — with a live countdown, and the sign-in button changes to read Locked.
You don't need to do anything except wait for the countdown to finish, then sign in again with the correct password.
| Failed attempts | Lock duration |
|---|---|
| 5 in a row | 10 minutes |
| 10 in a row | 30 minutes |
If you're not sure of your password, don't keep guessing — that only extends the lock. Contact your administrator for a reset instead.
See also Signing in and Troubleshooting.
The sign-in screen is asking me a math question. Why?
After a few failed attempts, the sign-in screen adds a quick security verification step: a short math question with the prompt "Security verification: Answer the question below." Type the answer to keep signing in. It's an automatic protection against repeated failed logins — answer it and continue as normal.
Your profile
What can I change on my profile?
Your Profile tab (under Settings) lets you manage your personal details:
| Field | Can you change it? |
|---|---|
| Display name (First / Last) | Yes |
| Profile photo (avatar) | Yes — upload, crop, or remove (JPEG, PNG, or WebP) |
| Password | Yes — see Can I change my password? |
| No — read-only | |
| Department | No — read-only |
| Role | No — read-only |
Your email, department, and role are set by your administrator and shown as locked fields. If any of these is wrong, contact your admin to update it.
What you can see
I can't see a feature that my colleague has.
What you see in Arketic depends on your role. Admins and executives (and people who manage a top-level department) can reach areas that regular members can't — for example knowledge base or blueprints (and, for admins, organization settings). This is by design, not an error.
If you need access to something a colleague has, contact your administrator and explain what you're trying to do.
See also Roles & Permissions.
I can't see a specific AI assistant.
Some assistants are restricted to certain teams or roles, so not everyone sees every assistant. If an assistant is available on request, its card shows a Request Access action you can use. Otherwise, ask your administrator whether you should have access.
Can I have more than one role?
No. Each account has exactly one role, and your role is shown as a read-only field on your Profile. If your work needs different capabilities, ask your administrator — they can change your role or grant you the access you need.
Being a member or executive doesn't have to be limiting: if you manage a top-level department, you automatically get extra access (such as knowledge base and blueprints) on top of your base role.
Notifications and preferences
How do I change my notification preferences?
Your notification settings live in Settings → Notifications. There you can turn individual notification groups on or off just for yourself:
| Notification group | Covers |
|---|---|
| Task Activity | Assignment, completion, cancellation, and approval notifications |
| Comments & Mentions | Task comments and @mentions |
| SLA & Reminders | Approaching deadlines, SLA warnings and breaches, escalations |
| Process & Requests | Process completion and service request notifications |
Turning a group off silences it only for you — your organization's defaults still apply to everyone else. Turn it back on any time.
The Settings item in the sidebar may show a "Soon" label and might not open directly. If you can't reach your notification settings, contact your administrator.
See also Troubleshooting.
Can I change how the AI writes to me?
Yes. In Settings → AI Preferences you can set your Response Style to Concise or Detailed, so the AI's answers match how much detail you like. This is a personal preference and applies to your own experience.
Devices and sessions
Can I use Arketic AI from multiple devices?
Yes. Sign in from any browser — on your computer, tablet, or phone. Your conversations and data stay in your account and sync automatically, so you can pick up where you left off on another device.
Arketic works in mobile browsers, but a desktop browser is recommended for the fullest experience.
Still need help?
If none of the above solves it, your organization administrator can help with account, password, access, and permission questions. For product-level help, see Troubleshooting or visit arketic.ai/contact.