Account & Access FAQ
Answers to the most common questions about signing in, your password, your profile, and what you can and can't see. If your question isn't here, your organization administrator is the fastest way to get help.
Getting an account
How do I get an account?
Your organization administrator creates your account and invites you. You sign in with your email, and you get a one-time activation code to set your own password. There is no public sign-up: Arketic accounts are always set up for you by an admin.
If you don't have an account yet, reach out to your admin and ask to be invited — the sign-in screen has no sign-up option.
I was given an activation code. What do I do with it?
On the sign-in screen, click Forgot your password?, then I already have a code from my administrator. Enter your email address and the code, choose your password, and click Set new password. After that you sign in normally. The steps are in Login.
Nobody else ever sees the password you choose — not even your administrator. If your activation code has expired or got lost, ask your administrator to issue a new one.
Passwords
I forgot my password. What do I do?
Click Forgot your password? under the Sign In button and follow the two steps:
- Enter your email address and click Send recovery code. A 6-digit code is emailed to you; it is valid for 60 minutes.
- Enter the code, choose a new password, and click Set new password. Then sign in with the new password.
If the email doesn't arrive or you can't reach your mailbox, ask your administrator for a recovery code and use I already have a code from my administrator on the same screen. See Login for details.
Can I change my password?
Yes. Your password lives on your Profile:
- Click your user card at the bottom of the sidebar and choose Profile — or click Settings, which opens on Profile.
- Find the Password card and click Change.
- Fill in Current Password, New Password, and Confirm New Password. The Current Password and New Password fields have a show/hide (eye) toggle so you can check what you typed.
- Click Save.
Your new password must meet all of these rules:
| Requirement | Detail |
|---|---|
| Length | At least 10 characters |
| Uppercase | At least 1 uppercase letter (A–Z) |
| Lowercase | At least 1 lowercase letter (a–z) |
| Number | At least 1 digit (0–9) |
| Special character | At least 1 special character (for example ! ? @ #) |
See also Profile settings.
My account is locked. What happened?
After several failed sign-in attempts in a row, your account is temporarily locked to protect it. When this happens, the sign-in screen shows a message — "Your account is locked", with "Try again in M:SS" under it as a live countdown — and the sign-in button changes to read Locked.
You don't need to do anything except wait for the countdown to finish, then sign in again with the correct password.
| Failed attempts | Lock duration |
|---|---|
| 5 in a row | 10 minutes |
| 10 in a row | 30 minutes |
If you're not sure of your password, don't keep guessing — that only extends the lock. Use Forgot your password? on the sign-in screen instead.
See also Signing in and Troubleshooting.
The sign-in screen is asking me a math question. Why?
After a few failed attempts, the sign-in screen adds a quick security verification step: a short math question with the prompt "Security verification: Answer the question below." Type the answer to keep signing in. It's an automatic protection against repeated failed logins — answer it and continue as normal.
Your profile
What can I change on my profile?
The Profile section of Settings lets you manage your personal details. You can also open it from your user card: click the card and choose Profile.
| Field | Can you change it? |
|---|---|
| Name (First Name / Last Name) | Yes |
| Profile photo (avatar) | Yes — upload, crop, or remove (JPEG, PNG, or WebP) |
| Password | Yes — see Can I change my password? |
| No — read-only | |
| Department | No — read-only |
| Role | No — read-only |
Your email, department, and role are set by your administrator and shown as locked fields. If any of these is wrong, contact your admin to update it.
What you can see
I can't see a feature that my colleague has.
What you see in Arketic depends on your roles. Admins and executives (and people who manage a top-level department) can reach areas that regular members can't — for example knowledge base or blueprints (and, for admins, organization settings). Your administrator can also give individual people extra access through custom roles, so two colleagues with the same primary role can have different menus. This is by design, not an error.
If you need access to something a colleague has, contact your administrator and explain what you're trying to do.
Not sure which screens you can reach? Open Help & Support at the bottom of the sidebar. Its Go to a screen section lists exactly the screens your account can open — see Help & Support.
I signed in and see "You don't have access to any features yet."
Your account has been created, but no access has been given to it yet. The screen adds "Contact your administrator to get access." You can open your Profile, Settings and Help & Support, and nothing else. Contact your administrator — once they give you a role, sign in again and your menu appears.
Tasks or Blueprints is missing from everyone's menu.
Those two areas are part of your organization's package. If the package doesn't include them, they are hidden for everyone — administrators too — and opening them shows "This module isn't in your package". Your administrator can ask your Arketic account manager to enable them.
See also Roles & Permissions.
I can't see a specific AI assistant.
Some assistants are restricted to certain teams or roles, so not everyone sees every assistant. If an assistant is available on request, its card shows a Request Access action you can use. Otherwise, ask your administrator whether you should have access.
Can I have more than one role?
Yes. Each account has exactly one primary role — shown as a read-only field on your Profile — and your administrator can add up to four additional roles on top of it. Additional roles are custom roles your organization has built; your access is the combination of all the roles you hold. You can't add roles yourself: if your work needs different capabilities, ask your administrator.
When a role is added to or removed from your account you are signed out, and the change applies the next time you sign in.
Being a member or executive doesn't have to be limiting: if you manage a top-level department, you automatically get extra access (such as knowledge base and blueprints) on top of your base role.
Notifications and preferences
How do I change my notification preferences?
Your notification settings live in Settings → Notifications. There you can turn individual notification groups on or off just for yourself:
| Notification group | Covers |
|---|---|
| Task Activity | Assignment, completion, cancellation, and approval notifications |
| Comments & Mentions | Task comments and @mentions |
| SLA & Reminders | Approaching deadlines, SLA warnings and breaches, escalations |
| Process & Requests | Process completion and service request notifications |
Turning a group off silences it only for you — your organization's defaults still apply to everyone else. Turn it back on any time.
See also Troubleshooting.
Can I change how the AI writes to me?
Yes. In Settings → AI Preferences you can set your Response Style to Concise or Detailed, so the AI's answers match how much detail you like. This is a personal preference and applies to your own experience.
How do I change the language of the interface?
Open Settings → Language, pick English or Türkçe under Interface Language, and click Save Changes. The change applies to menus, buttons, and messages, only for you, and follows you on every device. See Account Settings.
Where is Settings?
At the bottom of the sidebar, just above Help & Support and your user card. It is available to everyone. Inside it, a few options are still marked Soon and can't be opened yet.
Devices and sessions
Can I use Arketic AI from multiple devices?
Yes. Sign in from any browser — on your computer, tablet, or phone. Your conversations and data stay in your account and sync automatically, so you can pick up where you left off on another device.
Arketic works in mobile browsers, but a desktop browser is recommended for the fullest experience.
Still need help?
For "how do I…" questions, open Help & Support at the bottom of the sidebar (or press ?) and ask the help assistant — it answers from this documentation. It can't see your account, so it can't tell you why you lack access to something. See Help & Support.
If none of the above solves it, your organization administrator can help with account, password, access, and permission questions. For product-level help, see Troubleshooting or visit arketic.ai/contact.