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Models & Providers

Manage which AI models power your assistants and how providers are configured. Admin access required.

The Page​

Go to Models & Providers. Three tabs:

TabWhat It's For
ModelsThe model catalog — add, edit, set defaults
Provider KeysAPI keys for external providers
Tenant ConfigsPer-organization provider status

Models​

Each registered model shows its status, a Default badge if it's the default, and its capacity limits.

Adding a Model​

  1. Click Add Model
  2. Fill in:
    • Model Name and Display Name
    • Provider — the platform's own model, or an external provider (OpenAI, Anthropic, Google Gemini)
    • Endpoint URL — filled automatically for external providers
  3. Save
caution

External providers show a warning: conversation data leaves your infrastructure when using them. The platform's own model keeps everything in-house.

Editing a model also lets you toggle Active and Default.

Provider Keys​

Manage API keys for external providers:

  • Add API Key — give it a Label, paste the key, and optionally assign it to a specific organization (or leave as default for all)
  • Test — verify a key works
  • Delete — remove a key

Keys are masked after saving.

Tenant Configs​

A status matrix of organizations × providers, with states like Active, Error, Pending, or Disabled. Open an organization to see, per provider:

  • The enable toggle and current status
  • Which key is in use
  • Doc Sharing — whether the AI may use your documents with this provider
  • Test Connection — verify it's working

Tips​

  • Test after changes — always confirm a provider works before relying on it
  • Keep a default model active — assistants need at least one working model
  • Prefer the platform model for sensitive data — external providers receive conversation content
  • Rotate keys periodically