Email (SMTP)
Set up the email server Arketic uses to send notifications for your organization. Once it's configured, notification emails go out from your own address instead of a generic system sender. Admin access required.
Where to Find It
Email/SMTP is part of the Settings page. Open Settings, and in the left-hand navigation look under the Administration group — select Email/SMTP.
The Settings shortcut in the main sidebar currently shows a "Soon" label and is not yet clickable. If you can't reach Settings from the sidebar, ask your platform contact how to open the Settings page for your account. Once Settings is open, the Administration → Email/SMTP location below is correct.
What It Does
Arketic sends email notifications for everyday activity in your organization — task assignments, approvals, reminders, and request updates. These messages are delivered through the email server you set up here.
When you configure your own server:
- Emails come from your domain and sender address, so they look like they're from your company.
- You control the mailbox that sends them.
If you leave the sender name blank, emails go out under the name Arketic.
Setting It Up
Open Settings → Administration → Email/SMTP and fill in the SMTP Configuration card.
| Field | Required | Notes |
|---|---|---|
| SMTP Server | Yes | Your mail server address (for example, smtp.example.com). |
| Port | No | The connection port. Defaults to 587. |
| SSL/TLS | No | Tick Use SSL/TLS if your server requires a secure connection. |
| Username | Yes | The account used to sign in to your mail server (for example, user@example.com). |
| Password | Yes | The password for that account. For security it's never shown back to you — see the note below. |
| Sender Email | Yes | The "from" address recipients see (for example, noreply@yourcompany.com). |
| Sender Name | No | The "from" name recipients see. Left blank, it defaults to Arketic. |
For your security, the password is never displayed after you save it. You must re-enter it every time you save changes to this page.
Once a configuration is saved, a Send Test Email card appears and a Remove SMTP option becomes available.
Saving Your Changes
When you edit any field, an Unsaved changes pill appears at the bottom of the page with two choices:
- Save Changes — stores your settings.
- Discard — undoes your edits and restores the last saved values.
Remember to re-enter the Password before saving, or the save won't go through.
Send a Test Email
After you've saved a configuration, a Send Test Email card appears so you can confirm everything works.
- Enter a recipient address.
- Select Send Test.
This verifies the saved connection and sends a test message. On success you'll see a Test email sent confirmation. Check that inbox to be sure the message arrives.
Testing is limited to a few messages per minute. If a test doesn't go through, wait a moment before trying again, and double-check the recipient address.
Removing Your Configuration
If you need to clear the server settings, select Remove SMTP (this link appears only when a configuration is saved). You'll be asked to confirm — Remove SMTP configuration? — then choose Yes, remove or Cancel.
After removal, notification emails will no longer be sent from your server until you set one up again.
Troubleshooting
If notification emails aren't arriving:
- Confirm the SMTP Configuration is saved (the Send Test Email card appears once it is).
- Use Send Test Email to check delivery.
- Double-check the SMTP Server, Port, Username, and Password — and re-enter the password if you've made any edits.
- Check the recipient's spam or junk folder.
Related
- Users — manage the people who receive these notifications.
- Roles & Permissions — who can reach admin settings.