Time Tracking & Business Hours (Admin)
Arketic times your team's tasks automatically — there are no manual SLA policies to build or maintain. As an admin, your one job here is to keep each department's business hours accurate, so that timing is fair and matches how your teams actually work.
:::info Automatic timing replaced manual SLA policies Manually configured SLA policies (fixed response and resolution times) have been retired in favor of automatic time tracking. Each task is now timed against its own estimate or dates, measured only within the department's business hours. :::
How Timing Works
Every task is measured against a target. The target is taken from the first of these that applies:
- The task's Estimated Hours
- Its Start / End date range
- An SLA target, when one applies to the task
Only business hours count toward the target. Time outside a department's working hours and non-working days is not counted, so a task opened late on Friday is not unfairly marked over time on Monday morning.
For the user-facing view of how a task's timing appears, see Time Tracking.
Setting Business Hours
Business hours are set per department, because durations are calculated separately for each one.
- Go to Tasks
- Open the Settings tab
- In the Business Hours panel, pick a Department
- Set the Start and End times and choose the Working Days
- Select Save
Repeat for every department so that no team is timed against the wrong schedule.
Business Hours fields
| Field | What it does |
|---|---|
| Department | Choose which department these hours apply to. Each department is configured on its own. |
| Start | The time the working day begins. |
| End | The time the working day ends. Must be later than Start. |
| Working Days | Tap the days (Mon–Sun) that count as working days. At least one day must be selected. |
End must be later than Start, and you must keep at least one working day selected. If these aren't met, saving is blocked and you'll be prompted to fix them.
Set hours that reflect real working patterns for each team. Realistic hours keep timing fair across departments that work different shifts.
Monitoring
You don't configure targets, but you can watch how your teams are doing against them:
- SLA Compliance appears in the task Performance view, alongside completion and overdue figures — see Task Performance.
- SLA Breach Rate and Overdue counts appear on the Task Dashboard — see Team Dashboard.
- On individual tasks, an Over time badge shows on the board when a task passes its target, and an SLA Breached marker appears in the task detail when a target is missed.
Tips
- Keep business hours realistic. They are the foundation of fair, accurate timing.
- Set Estimated Hours on tasks so every task has a clear target to be measured against.
- Review compliance regularly in the Performance view to spot teams that are consistently over time.